Track Your Order

Enter your tracking number to check your order status

 

Service Update: Due to high order volume, processing times may experience slight delays. Thank you for your patience.

 

Frequently Asked Questions

How long does shipping typically take?

Most orders arrive within 7-15 business days from the order date. This timeframe includes processing, international transit, and local delivery by USPS/FedEx/UPS.

When should I contact support about my order?

Please contact us if:

  • No tracking updates after 20 business days
  • Tracking shows "Exception", "Damaged", or "Lost"
  • Package shows delivered but you haven't received it (wait 24-48h first)

For normal transit delays under 20 days, your package is on the way and no action is needed.

Why isn't my tracking updating?

This is completely normal for international shipping. Tracking may not update for 3-5 days while your package is in transit between facilities or clearing customs.

Your package is still moving even without updates. Once it reaches your local carrier, you'll see daily tracking updates.

My tracking shows 'Exception' or unusual status - what should I do?

If your tracking shows any of these statuses, please contact our support team immediately:

  • "Exception"
  • "Damaged"
  • "Lost"
  • "Return to sender"
  • "Unable to deliver"

We'll investigate and resolve the issue right away.

What if my package is lost or damaged?

We've got you covered! If your package is lost or arrives damaged:

  1. Contact our support team with your order number and tracking details
  2. We'll investigate with the carrier
  3. We'll send a replacement or issue a full refund

Your satisfaction is our priority, and we'll make it right.

Where does my package ship from?

We work with international fulfillment centers to provide you with the best prices and fastest shipping. Your package will be delivered by your local carrier (USPS, FedEx, or UPS) for the final delivery.