Shipping policy

SHIPPING

Thank you for shopping at Ziveko. We're dedicated to delivering your products in a timely and efficient manner. Below you will find detailed information about our shipping processes and policies.

Where Your Order Ships From

Ziveko is an online-only store and does not operate its own warehouse. Our inventory is held and dispatched by our fulfilment partner from their warehouses in China. Once dispatched, your parcel is handed over to a local carrier for final delivery in your country (for example, USPS in the United States).

This is why orders take 1-3 business days to process and a further 5-10 business days in transit. Ziveko LLC is registered in the United States (5830 E 2nd St #29383, Casper, WY 82609) and is the seller of record for every order.

Order Processing

All orders are processed within 1-3 business days after placing an order. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

- Shipping Charges: If your order does not qualify for free shipping, shipping charges will be calculated and displayed at checkout.

- Delivery Estimates: Shipping times range from 5 to 10 business days after processing, depending on outside factors and the efficiency of the local delivery service. Please note that delivery delays can occasionally occur.

Shipping Confirmation & Order Tracking

- Confirmation: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 1–3 days.

- Tracking: You can track your order's progress using the tracking number provided in your shipment confirmation email.

International Shipping

We ship to the United States, Canada, Australia, New Zealand, Spain, France, Germany, the Netherlands and Denmark. Standard shipping to these countries is free; where a faster paid option exists, it is shown at checkout.

The countries we can deliver to are the ones offered at checkout. If your country does not appear when you enter your address, we cannot ship there yet. Write to us at support@ziveko.com and we will tell you whether we can arrange it.

Damages & Lost Packages

Orders marked as “Delivered” by the carrier are considered successfully fulfilled.

If your order arrives damaged, contact us at support@ziveko.com within 7 calendar days of the delivery date. If your order has not been delivered 30 calendar days after dispatch, contact us within the following 7 days. Include your order number and, where applicable, a photo or a short video of the damage.

We open the claim with the carrier on your behalf and resolve it with a replacement or a refund. If you added Shipping Protection at checkout, your claim is handled on a priority basis and a replacement is dispatched immediately, without waiting for the carrier to close its investigation.

Please keep all packaging materials and the damaged goods until the claim is closed.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. 

For more information, questions, or concerns regarding our shipping policy, please contact us at support@ziveko.com

We're here to help and ensure that your experience with Ziveko is as smooth and satisfying as possible.